Covid-19

During these exceptional times of the Covid-19 pandemic, we will remain open for as long as we are able to. However, the way we work will be different.


To minimize the risk to both our staff and our clients we will only be seeing essential cases at the surgery. No clients will be allowed in the building. 

Please telephone the surgery as usual. If it is felt the condition is essential you will be offered an appointment. When you arrive the vet will either speak to you on your mobile or outside the surgery at a safe distance. The vet will then take your pet into the surgery to be examined and any treatment needed will be given. Your pet will then be returned to you with any medication required. You can then pay for the treatment over the phone.

If it is felt the matter is not essential, you will be able to book a telephone consultation with one of the vets. This will incur a fee of £24 which is payable at the time of booking. You can then email the clinical signs and any photos to info@marknelsonvet.co.uk. The vet will telephone you at the arranged time and discuss the case and dispense any medication required which you will be able to collect from the surgery.

Appointments are available throughout the day. Routine surgical operations will not be undertaken during this time unless necessary on the grounds of animal welfare.

Surgery Hours and Appointment times may vary due to Covid-19. We are staying open but surgery hours may vary during this time.

If your pet needs repeat medication, please telephone the surgery to order it. We will take payment at the time and let you know when it will be ready. When you come to collect we will place the medication on the steps outside the surgery, ready for you to collect.

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As of the 30th November 2017, Mark Nelson Vets is part of VetPartners Practices Ltd. The surgery runs the same as it always has. The ethos of the practice has remained the same and there are no planned changes that will alter that. 


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